There is problem with the customs and I can’t get the products.

Don’t worry about this, and please contact us if need any support – we will provide you all the paperwork to after-sales help to get your goods from customs.

Usually the transport courier company like DHL, UPS or Fedex will pay the import fee & tax (if there is in your country when import goods) first and you pay it later when receive your parcel. Please be aware TEVO is not responsible for any local import tax or fees invoiced by your authorities charged on its products.

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